Replies usually within 6-12 hours from our US based support team.
||Open Monday through Friday, 10 am to 5 pm Eastern.
BearExtender 1200 for Mac
|Setup Guide||Download (Mac OS X 10.5 to 10.9) Updated Nov 19, 2013|
BearExtender Mini for Mac
|Setup Guide||Download (Mac OS X 10.3 to 10.8) Updated Feb 16, 2013|
BearExtender Original for Mac
|Setup Guide||Download (Mac OS X 10.3 to 10.8) Updated May 11, 2013|
|Download (Windows XP, Vista, 7) Updated Jan 17, 2013|
|Download (Windows 8) Updated Jan 17, 2013|
|BearExtender PC||Download (Windows 8.1) Updated Oct 18, 2013|
To view setup guides and manuals, click here.
Mac OS X 10.9 Mavericks users, click here.
10.9 Mavericks users: You must use the “Add to Favorites” button to connect.
Please try these steps.
Most issues can be resolved by trying these steps.
Step 1: Turn off AirPort (Wi-Fi)
If your Mac has an internal Wi-Fi card, turn it off when using BearExtender.
Step 2: Refresh
Refresh your web browser a few times.
If your Mac has been sleeping, BearExtender takes a few seconds to scan and re-connect.
Step 3: Unplug and Restart
Unplug BearExtender, then restart your Mac.
Step 4: Remove Favorite Networks
If you have created any Favorite Networks, please delete them on the “Favorites” or “Profile” tab.
If not, check your Wi-Fi network password again and try entering it carefully.
Step 5: Reinstall or update driver
Please try reinstalling the driver, or download the latest version.
Step 6: Rebuild Network Preferences
If you have updated the BearExtender software or updated Mac OS X recently, you may need to rebuild your Network Preferences.
Click here to view the steps.
Step 7: Change the region setting
Go to the “Preferences/Advanced” tab of the BearExtender window.
Change the region to “CH1-13” then click “Apply”.
We are sorry you are still having problems with your BearExtender. Please contact us.
Our 100% US Base support team is ready to assist.
Replies usually sent within 6-12 hours from our US based support team.
|Telephone||(678) 971-9367||Open Monday through Friday, 10 am to 5 pm Eastern.|