October 04, 2016
June 02, 2016
January 20, 2016
Edit: beta now available for public download 1/26/16, see here.
Greetings- we know many of you have been patiently waiting for our El Capitan 10.11 update for BearExtender Turbo since November. It is now mid-January and you are wondering if this driver update is ever going to come out? We are getting close.
The main reason for the delay is we have been waiting on a kernel extension update from the chipset maker of our product, which is the only part of the software over which our own programmers cannot control. We did get one in December and hastily put it out there for public download, only to find it wasn't stable.
We do have a new extension as of today and are beginning the test phase here at the BearExtender lab. If things go well, the update will be released publicly next week. If things go poorly, it won't, and we will have to go back to the chipset maker to get yet another fix. But I wanted to provide you all with this update so you would understand we are aware of your need and expectation of a working driver and are doing what we can to that end. We know time is of the essence.
If any of you would like to be beta testers for us, please email firstname.lastname@example.org. Note that beta testing software can in some cases cause system crashes or stop other accessories from working on your Mac until the beta software is removed. Therefore only experienced Mac users should request to be testers.
BearExtender Development Team
Visit the BearExtender Turbo support page for the download and instructions. Send bug reports to email@example.com.
We have temporarily removed the beta and will have an update again soon (posted 1/6/2016)
November 13, 2015
Just in time for the holidays we have released an updated 2015 version of our BearExtender PC USB Wi-Fi range extender. This is version 3 of this product line with the first one released in 2010 and v2 released in 2013.
So what's new? Well for starters, if you already own our v2 model the specs are all the same. We had already basically maxed out power as allowed by the FCC with our v2. So if you are happy with your v2, upgrading will not result in better range. Think of our v3 more as a revision to the product line than a major upgrade.
Among changes we made- the RP-SMA antenna connector has been moved to the top of the unit. This came from user feedback that sometimes when used with higher gain antennas the adapter would topple or turn on its side, and it was tough to keep some antennas upright. With our new circuit board design, the RP-SMA port is now centered on the product for better stability.
We have also changed the USB cable length from 2 feet to 4 feet. We found 4 feet gives desktop users greater flexibility to put the product up on a table top, while not being too long to become a tripping hazard for mobile/laptop users.
Finally, we changed the surface texture- that shiny reflective style showing all the finger prints was so 2013. Our newer smooth textured surface better fits with today's laptop and desktop PC designs.
For those looking for a holiday bargain, we will be closing out remaining 2013 v2 inventory at a special price through December 31st or while supplies last.
November 04, 2015
Over the summer we announced our legacy BearExtender Mac USB products excluding BearExtender Turbo would not be supported in the new version of Mac OS El Capitan (10.11). As can often happen in the technology world, older hardware may not work with newer operating system updates and it may not be possible for manufacturers to update software for older products indefinitely. In this specific case, the reason we won't have an El Capitan update is not because we just don't want to, but rather our programmers can do all but update the proprietary kernel extension which is done by the chipset maker. Because the chipset maker has discontinued the chip, a compatible extension will not be released despite our attempts to negotiate.
Some of you have asked about being able to use your older Mac products on Microsoft Windows computers, and the good news is that is something our programmers can control. BearExtender legacy Mac USB products can now be used on Microsoft Windows computers. To add additional life to your product, our new PC drivers on our BearExtender PC support page allow our legacy Mac USB products including the original BearExtender, BearExtender Mini, and BearExtender 1200 to be used on PCs. We have taken this step to add new life and worth to your older BearExtender products. We understand you would have preferred El Capitan support but unfortunately that was not possible. We thank you for supporting BearExtender and if you have any questions or concerns, please visit our support page for phone and email contact information.
August 25, 2015
For our PC products BearExtender PC and BearExtender Outdoor for PC, we now have Windows 10 updates available for download. Visit our support page and select your product to be taken to the respective download page.
For BearExtender Turbo we expect a El Capitan compatible beta update by December 2015 (update 12/9/2015, our 10.11 Turbo update can now be downloaded from the Turbo Support page).
For BearExtender Edge owners, the product is compatible with both Windows 10 and Mac OS El Capitan out of box with no update needed.
For users of our legacy Mac USB products including BearExtender original, Mini, and 1200 for Mac, there will be no beta application or support for Mac OS 10.11 El Capitan which is due to launch in September 2015. Mac users who update from a previous version of Mac OS may no longer be able to use their BearExtender product on that Mac. The reason is not because we just don't want to, but rather our programmers can do all but update the proprietary kernel extension which is done by the chipset maker. Because the chipset maker has discontinued the chip, a compatible extension will not be released despite our attempts to negotiate.
BearExtender legacy Mac USB products can however now be used on Microsoft Windows computers. To add additional life to your product, our new PC drivers on our BearExtender PC support page allow our legacy Mac USB products to be used on PCs. This is something our programmers were able to control, and we have done so to add new life and worth to your older BearExtender products. We thank you for supporting BearExtender and if you have any questions or concerns, please visit our support page for phone and email contact information.
July 30, 2015
Recently our friends at Midwest Truck Campers (MWTC) contacted us to see if our BearExtender PC long range USB Wi-Fi extender may be a good fit for attendees of their 2015 rally who were looking to boost Wi-Fi reception inside campers. They found the product to be quite useful. According to their blog, BearExtender PC offered a substantial range boost in their test environment. Read the full report here. And thanks MWTC for checking out our product!
July 17, 2015
Windows 10 is coming July 29th. To keep your BearExtender PC and Outdoor units humming, a driver update is required. If you are dependent on your BearExtender for Internet access and do not have an alternative option, we recommend downloading the update below before updating to Windows 10, as BearExtender PC and Outdoor will not be usable on your computer after Windows 10 is installed until this update application has been installed. You do not need to actually run the downloaded update until after you have finished upgrading to Windows 10.
1. Download this update application.
2. Once downloaded, run the program. You will be prompted to remove the software. This will remove the older software version. When complete, run this same program again to install the most recent version of our software. When prompted during the installation, please select "Install Driver Only" when given a choice of installation type.
Once the install process has completed successfully, reconnect your BearExtender to your PC and try to use it. If you encounter any issue, restart your PC, and then contact our support staff for further assistance.
It's been a busy 2015 here on BearExtender mountain, and we are excited that BearExtender Edge is now available for purchase on our site.
We thank all of you who waited patiently. After announcing the product in March 2014 at the Macworld Expo, we began taking reservations and had several thousand in April alone. As we experienced some production-related delays in the fall we continued to see the reservations pile up, and we began working through the list early in 2015. We had way more reservations than units produced. It has been a good lesson in scaling for us, and we will be integrating what we have learned into future product launches.
To help make it easier for you to decide what type of Wi-Fi product you need, we have also introduced a new product comparison page, which gives a breakdown of our Wi-Fi options and shows how each compares with the others.
Oh, one other thing. Looking for employment opportunities? BearExtender is growing our online team! We are looking for tech savvy individuals to join our team. Send resume and cover letters to firstname.lastname@example.org.
That's all for now, we've got BearExtender Edge orders to fill!